Website support

Cetera offers website and e-Commerce support for $150/hour or unlimited plans from $5,100/month to $24,800/month. 35+ our developers and 4 designers support more than 100 websites for 50+ customers.

Projects supported now
100+

SLA
24/7/365

$/hour, from
150

Contact sales

SLA

  1. Services included:
    1. UX/UI design.
    2. HTML-coding.
    3. PHP- and JS-programming.
    4. Content management.
    5. Usability and conversion.
    6. Hosting or Apache-webserver and MySQL-database administration at your webserver.
    7. Backup, anti-virus, security.
    8. Search engines optimisation.
    9. Web advertising campaings management.
  2. Support requests are accepted by:
    1. Email support@ceteralabs.com
    2. Or at our project management system (we use Atlassian Jira).
  3. Requests are accepted 24/7.
  4. All requests are prioritized as:
    1. Immediate — website is down, infected or critical module is in the error state.
    2. Important — major part of the development plan.
    3. Common — most of development and design request for new features creation.
    4. Minor — small tasks with low importance.
    5. Unimportant — “maybe somedays” tasks.
  5. Requests are processed in this priority order.
  6. Questions and content requests are sent to the client at PM-system. PM-system send the customer an Email-notification for all the important activity.
  7. Big complex tasks are splited by Cetera developers to the “minimal viable products”.
  8. Completed tasks are sent for acceptance to the client at PM-system. The acceptance period is 5 business days.
  9. Cetera bugs are processed at our expense during the whole contract term.
  10. Hosting includes no more than one dedicated server (Intel® Core™ i7-6700 Quad-Core Skylake HT, 32 GB DDR4 RAM, 2 x 500 GB SATA 6 Gb/s SSD (Software-RAID 1)). If this config is unsufficient, we administer your own servers or rented from the third-party.
  11. If Cetera administers client's own or rented server, client provides us with a root-access or Cetera will not be liable for website uptime, backup and security.

Prices

Website type $/hour $/month*, **
Business, personal, NPO, charity, etc. $150 $5,100
Business with product catalogue $150 $6,200
eCommerce $180 $12,200
Magazine / newspaper / TV-channel $180 $14,400
Portal $200 $24,800

* Unlimited hours included.
** Third-party services payed separately (mostly advertising).


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1
Alena Petrova
Sales manager
   
2
Marya Ivanova
Marketing manager
   
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Location

49 Wyckoff Avenue, Brooklyn, NY 11237

     
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