Hosting or Apache-webserver and MySQL-database administration at your web server.
Backup, anti-virus, security.
Search engines optimisation.
Web advertising campaings management.
Support requests are accepted by:
Or at our project management system (we use Atlassian Jira).
Requests are accepted 24/7.
All requests are prioritized as:
Immediate — website is down, infected or critical module is in the error state.
Important — major part of the development plan.
Common — most of development and design request for new features creation.
Minor — small tasks with low importance.
Unimportant — “maybe somedays” tasks.
Requests are processed in this priority order.
Questions and content requests are sent to the client at PM-system. PM-system send the customer an Email-notification for all the important activity.
Big complex tasks are splited by Cetera developers to the “minimal viable products”.
Completed tasks are sent for acceptance to the client at PM-system. The acceptance period is 5 business days.
Cetera bugs are processed at our expense during the whole contract term.
Hosting includes no more than one dedicated server (Intel® Core™ i7-6700 Quad-Core Skylake HT, 32 GB DDR4 RAM, 2 x 500 GB SATA 6 Gb/s SSD (Software-RAID 1)). If this config is unsufficient, we administer your own servers or rented from the third-party.
If Cetera administers client's own or rented server, client provides us with a root-access or Cetera will not be liable for website uptime, backup and security.